How to read your order timeline in your customer account and know what each status means.
Sign in and visit fanhq.lk/account/orders to view all your active and past reservations.
Understand the current order lifecycle state:
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Understanding the reservation system: how Fan HQ locks your item and opens a direct WhatsApp channel with the seller.
What to do if you need to cancel a reserved item or if an item arrives damaged or not as described.
